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Always been a fan of Twitter since I first came acros it 2 years back. Why? Because it fits into our way of life. The spare moment on the bus or tube, the mobile to hand allows us to share quite easily. Never been a fan of audioboo. It just doesn’t fit into our pattern of behaviour. I’ll tweet on a bus but wouldn’t start ‘booing’ (is that what its called). The way we share needs to fit into our behavior pattern. Yammer is so easy, email is easy. Too many of our internal systems make us work to collaborate. If I have to do that the battle is already lost. ps – Posterous is soooo easy I love it |
Tag: knowledge
Content management is not knowledge management
| Received another email from a vendor claiming they have a new content management systems that will ease all knowledge management worries. In all my years in the browser world it always confused me why the two were related. Content was about storing, publishing, reviewing and most CMS systems are built for this purpose. Knowledge ‘capture’ or management used to concern storing and accessing and had to fit into a CMS system – quite clearly not designed for the production, collaboration and development of knowledge through connections and relations. Not sure we will ever get to a position where a systems does both. I await with interest if Sharepoint proves to be that system. |
Hurdles to collaboration
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At a recent forum with key knowledge/collaboration stakeholders within my organisation we talked abou the barriers/hurdles to sharing. Some of the hurdles were Culture KS not seen as a priority Lack of awareness of the potential role of KS Not aligned to processes Not essential for daily work Silos and rigid reporting lines To many firm bottlenecks and roadblocks that prevent holistic approaches to knowledge sharing No time invested in creating a passion for knowledge sharing No time spent in creating a “2.0” mindset Trust Technology Lack of or insufficient search solution for knowledge Little use of Wikis to empower employees to be active communicators on Insite – not just “listeners No engagement tools to rank and rate – “like minded” tools No opportunity to find ‘people who know people’ No emotional intelligence – tools to help me know myself and others Social media is all about participation – all content is collaborative. I have to search to collaborate Training Equip the workforce No slot on induction No reward for KS No code for KS (Timecard) Strategy Lack of ownership at a senior level Do we know where the knowledge sits? Do we have the big-picture thinkers? Little KM leadership |
This ‘knowledge’ stuff
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The term ‘knowledge sharing’ has been used more in the past few months than I have known during my tenure at my current organisation, however, if you asked people what exactly knowlege sharing is you will get many diffing answers. Here’s my stab at it. To me knowledge certainly has little to do with technology – it is mainly the IT stuff that puts knowledge sharing into practice. In my world there are 4 steps: Innovation (knowledge creation and impact throughout its whole lifecycle) Knowledge sharing Collaboration Reuse And itsrepresented in 3 spaces Physical space Social space (relationships, communities and social networks) Virtual space and mind space If someone is working on a database, they get knowledge from another place and apply it to the task at hand. They will gain knowledge from the application itself and could then share this knowledge and innovation with other people they know. However, 99% stop at this stage. Our role, and I believe the role of the Knowledge stakeholders throughout the organisation is to take the shared knowledge and see how it can be used to collaborate and build meaningful relationships. The need to establish systems, processes and a culture that helps continually build on intellectual capital. Its less prescriptive than old knowledge management approaches. We shouldn’t just aim to get more documents published or get explicit knowledge generated and submitted to the repository; it???s broader than that. Users have to be impacted by this and we have to create networks and relationships that are extensive, intense and extend throughout the firm as well. Why do we need to so this? Because the old style intranet of document and missives died some time ago. |
Mark Tilbury - digital workplace specialist 