What’s in a name

Useful article reflecting the differences between a Complaint Agent or a Change Agent.

It is sometimes confusing keeping up with all the job titles. This seems similar to a debate I was following on a KM forum discussing ‘transformational change’ v ‘transactional change’ One of the conclusions was below.

Transactional Change – Incremental change within existing systems, processes and structures but does not fundamentality alter the organisations culture of path of travel.

Transformational Change – radical shifts in the way people work with process, technology, and culture