Cancellation of meetings is becoming an increasing trend. Good for the firm, in terms of chargeable staff spending time with clients and not us, but it makes us need to think of fresh ideas of how to get time with chargeable staff, making it beneficial for them and the knowledge communities they represent. Our approach has always been to ensure these communities are led by people with experience of client needs/requirements, ensuring their knowledge communities are relevant and valuable to the stream. The mix of face-to-face, webinars, VCN and phone calls has proved a popular mix and from Monday we are offering our stakeholders Yammer to allow increased engagement and collaboration with us.