We are currently building the requirements for a new community area on our intranet, including created a ‘trusted source’ for consultants, administrators etc. Having conducted both stakeholder and user research we find ourselves with uncontrolled content repositories, outdated and risky records stores and enormously complicated discovery challenges. This can cause great costs and distraction to the stream???and can be fatal.

Part of the solution we hope to introduce is an information governance structure which will deal with the current model and create strategic value???looking ahead for the next move.

This can be achieved through…

strong governance process

Good gatekeeping

logical navigation structure

improved taxonomy structure

enhanced search

When the site launches, towards the end of 2009, we will garner feedback from the stream to judge the success and value this has provided.