Been reading the Guardian interview with Martha Lane Fox, champion of the Digital Inclusion Task Force.

http://www.guardian.co.uk/technology/2009/oct/14/martha-lane-fox-interview

Claims 10m adults have never been online. Mentions a report from PWC that puts numbers to the cost of the digital excluded.

Gets me thinking of the cost of our digitally excluded employees. Not excluded from access to intranet or information sources, but simply have never been trained, or inclined to make use of them. Is there

There is a great digital divide behind the firewall, and indeed making use of resources outside the firewall. The cost of these digitally excluded workers is never calculated. I believe IT induction courses started in firms around the early 90s but not heard of any that train users on how to use the digital tools we have – not just an intranet but social media tools, mobile tools etc.